eCommerce Chargeback Professional

The eCommerce Chargeback Professional Career Track is a specialized training and certification program providing both a comprehensive overview and the detailed steps to manage chargebacks in the CNP channel. This starts from beginning with transaction authorization and settlement, walks through the specific procedures for reconciling and re-presenting chargebacks, while defining and discussing the relevant topics related to payments, card fraud, friendly fraud, chargeback management and winning chargeback disputes.

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions. The eCommerce Chargeback Professional certification is more advanced than the eCommerce Chargeback Specialist program including additional training material on high risk fraud signals, friendly fraud, and specific strategies for representment driven by the chargeback reason code.

Is the eCommerce Chargeback Professional Certification right for you? Find out what industries and job roles eCommerce Chargeback Professionals work in.

Completing this training certification earns 10 Fraud-Related Continuing Profession Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

Key Concepts Covered:
  • Chargeback Representment
  • Chargeback Reconciliation
  • Chargeback Analytics
  • Inquiries/Retrieval Requests
  • Compelling Evidence
  • Arbitration
  • Rebuttal Letters
  • Friendly Fraud

What you can Expect from this Career Track: Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Professional where they will be equipped to: lead the decision making and performance of when and how to perform chargeback representment based on critical factors and the ability to win the dispute; manage and perform or delegate the required processes for chargeback reconciliation and advanced data analytics; and lead internal analysis and reporting to monitor the health of CNP channel payments and chargeback risk exposure. This Certification is ideal for personnel who are currently in job roles such as a Fraud Agent, Finance Specialist, Chargback Specialist or Analyst I, Account Manager or Payment Specialist.

Training program content was updated in 2017. Now offered in HTML5 and compatible with all mobile devices.

Expected Time to Complete Training: 7-9 Hours (including instruction time, quizzes, session tests and the cumulative final exam)

You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

  • Included Courses: 6
  • Payment Types: Payment Cards (Credit, Debit, Prepaid, Charge)
  • Channels: Brick-and-Mortar, mCommerce, eCommerce, Digital Goods
  • Regions: North America
  • Level of Difficulty: Builds up from Beginning through Intermediate and Advanced levels

Prerequisites: This is an Advanced level Career Track and requires prior knowledge, training or experience on the subject matter.

Level of Difficulty
Level of Difficulty: This is an Advanced level training program for individuals with existing experience in chargebacks and eCommerce.

The Fraud Practice's Online Training Portal and Certification Tracks:

  • Available On Demand 24×7
  • Fast, Reliable Online Presentation
  • SCORM Compliant
  • Include Multiple Courses
  • Include Lessons & Quizzes
  • Exams & Comprehensive Final
  • Include Professional Designation with Certificate and Logo

About this Training Program


The visual representation is very, very impressive – top notch. The flow charts and graphics break down technical and high level topics into easy to understand visual representations that can be applied to real business issues.

E. Gallo
Director of Global Risk Management,
Retail Decisions