eCommerce Chargeback Specialist

The eCommerce Chargeback Specialist Career Track and professional certification focuses on providing essential job role knowledge to enable the efficient and reliable processing of chargebacks within an organization. Individuals will learn how to process daily chargeback feeds, perform analysis of chargebacks, report and monitor the health of the merchant account and spot potential problems with the business.

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions. While an acquirer or payment processor may train you and your team on how to access or download chargeback information online, that doesn’t mean they will take the time, or have the experience, to teach you what you need to do with those chargebacks. Chargebacks represent a lot more than just fraud, and as an organization, it is in your best interest to have someone focused on chargebacks to determine which ones could possibly be reversed. An eCommerce Chargeback Specialist can be an effective monitoring mechanism to spot problems with the payment system, user experience, fulfillment process, or other areas causing chargebacks, while the Certification Track provides a concise training regimen for individuals looking to enter into the risk space; and for employers to feel more confident that new employees will be productive in their new roles faster and with less overhead to get them going.

Is the eCommerce Chargeback Specialist Certification right for you? Find out what industries and job roles eCommerce Chargeback Specialists work in.

Completing this training certification earns 6 Fraud-Related Continuing Profession Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

Key Concepts Covered:
  • Reason Codes
  • Chargeback Reconciliation
  • Credit Card Processing
  • Chargeback Tail
  • Inquiries/Retrieval Requests
  • Arbitration
  • Chargeback Management
  • Chargeback Impact Analysis

What you can Expect from this Career Track: Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Specialist where they will be able to perform general chargeback reconciliation, review chargebacks and sales documentation, conduct chargeback analytics to determine the root cause, and provide a conduit to internal teams for general health indications of the CNP channel payment processes. This Certification is ideal for personnel who are currently in job roles such as a Fraud Agent, Finance Specialist, Account Manager or Payment Specialist.

Training program content was updated in 2017. Now offered in HTML5 and compatible with all mobile devices.

Expected Time to Complete Training: 4-6 Hours (includes quizzes, session tests and final exam)
You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 15 to 30 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

  • Included Courses: 4
  • Payment Types: Payment Cards (Credit, Debit, Prepaid, Charge)
  • Channels: Brick-and-Mortar, CNP /eCommerce
  • Regions: North America
  • Level of Difficulty: Builds up from Beginning to Intermediate level of difficulty

Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.

Level of Difficulty
Level of Difficulty: This is an Intermediate level Specialist training program for individuals with some experience in the CNP channel.

The Fraud Practice's Online Training Portal and Certification Tracks:

  • Available On Demand 24×7
  • Fast, Reliable Online Presentation
  • SCORM Compliant
  • Include Multiple Courses
  • Include Lessons & Quizzes
  • Exams & Comprehensive Final
  • Include Professional Designation with Certificate and Logo
Enroll Now for $440

This training course is available online and can be started today.

Enrollment is easy and takes just a few minutes. You’ll first need an account in our online training portal which can be created here. This free account can then be used to register for any of The Fraud Practice’s online training courses or certification tracks. With lessons available online 24×7, you are able to begin the eCommerce Chargeback Specialist Track immediately after enrolling.

Access: Unrestricted

Availability: Online, In-House and Webinar

Pricing & Online Enrollment: Take this course for only $440 by Enrolling Now.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Is the eCommerce Chargeback Specialist Certification right for you? Find out what industries and job roles eCommerce Chargeback Specialists work in.

About this Training Program


The visual representation is very, very impressive – top notch. The flow charts and graphics break down technical and high level topics into easy to understand visual representations that can be applied to real business issues.

E. Gallo
Director of Global Risk Management,
Retail Decisions