eCommerce Operations Specialist

The eCommerce Operations Specialist Career Track and professional certification is an extensive online training program intended for personnel in a team lead, supervisory or first line management role related to fraud mitigation.

The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions. The eCommerce Operations SpecialistTrack is for those individuals that have responsibility to manage personnel within a fraud team as it provides the working background knowledge you need to know to provide meaningful support to your team. This track serves as the middle ground between a Fraud Agent and Fraud Professional providing training in operational as well as strategic areas.

Is the eCommerce Operations Specialist Certification right for you? Find out what industries and job roles eCommerce Operations Specialists work in.

Completing this training certification earns 11 Fraud-Related Continuing Profession Education (CPE) credit hours for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE). Find out more.

Key Concepts Covered:
  • Authentication & Verification
  • Manual Reviews
  • Operational Management
  • e-Identity
  • Buyer Fraud Signals
  • Tools, Techniques & Solutions
  • Chargeback Management
  • Chargeback Analytics

What you can Expect from this Career Track: Individuals taking this career track will be trained to take on roles within fraud teams as an Operations Specialist (Team Lead, Supervisor, First Line Manager). As an eCommerce Operations Specialist they will be able to perform and oversee the tasks of a Fraud Agent or a Chargeback Specialist while also acting as an internal resource for fraud planning and being able to convey basic concepts about fraud management as a part of an operation.

Training program content was updated in 2017. Now offered in HTML5 and compatible with all mobile devices.

Expected Time to Complete Training: 8-12 Hours (includes quizzes, session tests and final exam)
You don’t need to take the entire track in one sitting, it is broken down into a series of training sessions that last from 10 to 20 minutes each, making it easy to work the training program into a busy schedule.

Track Information & Applicability:

  • Included Courses: 8
  • Payment Types: Card Based and Alternative Payment Methods
  • Channels: CNP, eCommerce
  • Regions: Global – North America, South America, Europe, Asia
  • Level of Difficulty: Intermediate

Prerequisites: This is an Intermediate level Career Track and requires some basic knowledge, training or experience on the subject matter.

Level of Difficulty
Level of Difficulty: This is an Intermediate level Specialist training program with courses intended for personnel experienced in fraud mitigation.

The Fraud Practice's Online Training Portal and Certification Tracks:

  • Available On Demand 24×7
  • Fast, Reliable Online Presentation
  • SCORM Compliant
  • Include Multiple Courses
  • Include Lessons & Quizzes
  • Exams & Comprehensive Final
  • Include Professional Designation with Certificate and Logo
Enroll Now for $630

This training course is available online and can be started today.

Enrollment is easy and takes just a few minutes. You’ll first need an account in our online training portal which can be created here. This free account can then be used to register for any of The Fraud Practice’s online training courses or certification tracks. With lessons available online 24×7, you are able to begin the eCommerce Operations Specialist Track immediately after enrolling.

Access: Unrestricted

Availability: Online, In-House and Webinar

Pricing & Online Enrollment: Take this course for only $630 by Enrolling Now.

We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn’t on the topic you expected, or it wasn’t advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Is the eCommerce Operations Specialist Certification right for you? Find out what industries and job roles eCommerce Operations Specialists work in.

About this Training Program


One of the key things I’ve taken away was the point that there were only a handful of fraud solution providers in the market a decade ago, and now there are over 100. The training program provides a more holistic approach to discussing the fraud vendors and techniques in the market and does a great job encompassing everything.

T. Hornbaker
eCommerce Certified Fraud Professional